TERMS AND CONDITIONS

1. Introduction

Welcome to Lingoza Ventures Ltd! These Terms and Conditions (“Terms”) govern your use of our website, services, and products. By accessing or using our platform, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our services.

2. Acceptance of Terms

  • By placing an order, creating an account, or using our services, you confirm that you have read, understood, and accepted these Terms.
  • We reserve the right to modify these Terms at any time. Any changes will be posted on this page, and your continued use of our services after such modifications constitutes acceptance of the updated Terms.

3. Eligibility

  • You must be at least 18 years old or possess legal capacity to enter into a binding contract to use our services.
  • If you are registering on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

4. Products and Services

  • Agricultural and Textile Raw Materials: We buy, sell, and act as agents for agricultural raw materials, textile raw materials, and semi-finished products.
  • Wholesale Food Products: We distribute coffee, tea, cocoa, and spices globally.
  • E-Commerce Platform: Our online store offers a variety of goods for retail purchase.
  • IT Consultancy Services: We provide tailored IT solutions for client-specific needs.

5. Orders and Payments

  • Order Placement: All orders must include accurate and complete information, including shipping address, contact details, and payment method.
  • Payment Terms: Payment must be made in full at the time of order placement. We accept major credit cards (Visa, MasterCard, Amex) and other payment methods as specified during checkout.
  • Currency: Prices are displayed in GBP (£), EUR (€), or USD ($) and possible to use another currency for a specific payment, depending on your location and selected currency.
  • Settlement Period: Payments are processed within 24 hours of order confirmation.

6. Delivery and Shipping

  • Delivery Timeline:
    • UK: 3–5 business days
    • International: 5–14 business days
  • Shipping Costs: Shipping fees will be calculated based on the destination and product weight. These fees are non-refundable unless the shipment is canceled before processing.
  • Tracking: A tracking number will be provided upon dispatch for all eligible shipments.

7. Returns and Refunds

  • Return Policy: You may return items within 14 days of receipt if they are unused and in their original packaging. Customized or perishable items are non-returnable.
  • Refund Process: Once we receive and inspect the returned item, we will issue a refund to your original payment method within 7–14 business days.
  • Damaged Goods: Notify us within 48 hours of delivery if your order arrives damaged. We will arrange for a replacement or refund as appropriate.

8. Privacy and Data Protection

  • Your personal data will be collected, stored, and processed in accordance with our Privacy Policy. This includes information provided during registration, order placement, and communication with our team.
  • We take reasonable measures to protect your data from unauthorized access, disclosure, or misuse.

9. Intellectual Property

  • All content on our website, including text, images, logos, and software, is the property of Lingoza Ventures Ltd or its licensors and is protected by copyright and trademark laws.
  • You may not reproduce, distribute, or modify any content without prior written consent.

10. Limitation of Liability

  • While we strive to ensure accuracy and reliability, we cannot guarantee the completeness or correctness of the information provided on our platform.
  • In no event shall Lingoza Ventures Ltd be liable for indirect, incidental, consequential, or punitive damages arising out of your use of our services or products.

11. Force Majeure

We shall not be held liable for delays or failures in performance resulting from causes beyond our control, such as natural disasters, strikes, government actions, or pandemics.

12. Governing Law and Jurisdiction

  • These Terms are governed by the laws of England and Wales.
  • Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Us

If you have any questions about these Terms or need assistance, please contact us at:

  • Email: support@lingozaventures.com
  • Phone: +44 7893 986 652
  • Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom