TERMS OF RETURN AND FULL REFUND FOR SERVICES PROVIDED

Lingoza Ventures Ltd, we are committed to ensuring customer satisfaction. Below are the terms and conditions regarding returns and refunds for the services and products we provide. These policies apply to all our business verticals, including agricultural and textile raw materials, wholesale food products, e-commerce goods, and IT consultancy services.

1. General Policy

  • Lingoza Ventures Ltd offers a 30-day return and refund policy for eligible products and services unless otherwise stated in specific contracts or agreements.
  • All refund requests must be submitted within the specified timeframe and will be evaluated on a case-by-case basis.
  • Certain services, such as customized IT solutions or perishable goods, may have restricted or non-refundable provisions due to their nature.

2. Eligibility for Returns and Refunds

A. E-Commerce Products

  • Eligible Items: Non-perishable goods purchased through our e-commerce platform that are unused, undamaged, and in their original packaging.
  • Ineligible Items: Perishable goods (e.g., coffee, tea, spices), personalized or custom-made items, and items damaged due to mishandling by the customer.
  • Return Process:
    1. Contact our customer support team at support@lingozaventures.com within 30 days of delivery to initiate a return request.
    2. Provide proof of purchase (invoice or order confirmation) and specify the reason for the return.
    3. Once approved, ship the item back to us using the provided return address. The customer is responsible for return shipping costs unless the issue is related to a defective product or shipping error on our part.
    4. Upon receipt and inspection of the returned item, we will process the refund within 7–14 business days.

B. Wholesale Food Products

  • Eligibility: Limited to unopened, non-perishable items only.
  • Ineligibility: Perishable goods, bulk orders, or items already consumed or altered.
  • Process: Follow the same steps as outlined under “E-Commerce Products.” Additional documentation, such as quality assurance reports, may be required for bulk orders.

C. Agricultural and Textile Raw Materials

  • Eligibility: Restricted to items with manufacturing defects or discrepancies in specifications from what was ordered.
  • Ineligibility: Customized or processed materials, or items damaged during transit due to improper handling by the customer.
  • Process: Notify us immediately upon discovery of the issue, providing photographic evidence if necessary. We will assess the situation and determine whether a replacement or refund is appropriate.

D. IT Consultancy Services

  • Eligibility: Limited to cases where the service did not meet agreed-upon specifications or failed to deliver expected outcomes due to our fault.
  • Ineligibility: Projects involving custom development, where the client has approved milestones or change midway through the project.
  • Process:
    1. Submit a formal complaint within 30 days of project completion.
    2. Provide detailed documentation outlining the issues encountered.
    3. Our team will review the matter and, if deemed valid, offer either a partial/full refund or additional support to rectify the problem.

3. Refund Processing Time

  • Standard Refunds: Typically processed within 7–14 business days after receiving the returned item or verifying the validity of the claim.
  • Complex Cases: May take up to 20 business days depending on the nature of the issue and the need for further investigation.

4. Exceptions

  • Custom Orders: Non-refundable unless there is a proven defect or failure to meet agreed specifications.
  • Promotional Offers: Subject to the terms and conditions of the specific promotion.
  • Shipping Costs: Generally non-refundable unless the return is caused by an error on our part.

5. Cancellation Policy

  • Before Service/Product Delivery: Customers can cancel orders before shipment or initiation of services without penalty. A full refund will be issued promptly.
  • After Service/Product Delivery: Refer to the respective sections above for eligibility and procedures.

6. Contact Information

For any inquiries or assistance regarding returns and refunds, please contact:

  • Email: support@lingozaventures.com
  • Phone: +44 7893 986 652
  • Website: https://lingozaventures.com

7. Final Notes

We strive to resolve all disputes amicably and ensure fair treatment for all parties involved. If you have any concerns about our return and refund policy, feel free to reach out to our customer support team for clarification.